Frequently Asked Questions

Everything you need to know before you order.

General

Who operates Sanctum Deo?

Do I receive an order confirmation?

Are your prices inclusive of VAT?

Can I change or cancel my order after placing it?

Policies & Legal Information

Where can I find your policies?

What law applies to purchases made through your website?

When does the risk of loss or damage pass to me?

Will I have to pay customs duties or import charges?

What happens if my parcel is delayed, lost, or arrives damaged?

Shipping & Delivery

Where do you ship?

How long does delivery take?

When does the risk of loss or damage pass to me?

Will I have to pay customs duties or import charges?

What happens if my parcel is delayed, lost, or arrives damaged?

Returns & Refunds

Can I return my order?

How do I exercise my right of withdrawal?

Where should I send my return?

Who pays for return shipping?

When will I receive my refund?

Can I return an item if I have worn or washed it?

Sizing, Product Care & Availability

How do I choose the right size?

How should I care for my garments?

What if an item is out of stock?

Faulty Items, Legal Guarantee & Complaints

What if I receive a faulty, damaged, incomplete, or incorrect item?

Do your products come with a legal guarantee?

How do I make a complaint?

Privacy & Website Use

How do you use my personal data?

Do you use cookies?

Do I have to accept cookies?

Promotions & Discounts

How do discount codes work?

Can you change or withdraw promotions?