Part II - Shipping Policy

This Part II is drafted in accordance with Directive 2011/83/EU (Consumer Rights Directive), Directive (EU) 2019/771, and the relevant mandatory provisions of Books 6 and 7 of the Dutch Civil Code concerning delivery, risk transfer, performance, and consumer sales, as applicable.

II.1 Shipping scope, destinations, and methods

This Part II applies to shipment and delivery of physical goods ordered through the Sanctum Deo webshop. Available destinations, carriers, shipping methods, dispatch windows, and checkout delivery options may vary by product, stock location, destination, operational constraints, and legal restrictions.

II.2 Processing times and dispatch

Any processing time or dispatch estimate shown on the website or at checkout is indicative unless Sanctum Deo expressly guarantees a specific dispatch deadline. Orders may be delayed for stock verification, fraud screening, payment review, customs documentation, force majeure, peak-period volumes, or other reasonable operational causes.

II.3 Delivery estimates and delivery baseline

Delivery estimates are not guaranteed transit commitments unless expressly stated otherwise. For consumer contracts, goods must nevertheless be delivered within the period required by mandatory law or, if no period has been agreed, within the statutory default period applicable to the contract.

II.4 Shipping charges, duties, taxes, and customs

Shipping charges are shown at checkout or otherwise communicated before order completion where legally required. For international shipments, customs duties, import taxes, brokerage fees, and local clearance costs may apply depending on destination and shipping method, unless the website expressly states that such costs are included.

II.5 Address accuracy and failed delivery

The customer must provide a complete and deliverable address and monitor reasonable delivery communications where available. Sanctum Deo is not responsible for delay, non-delivery, or additional costs caused by an inaccurate, incomplete, or inaccessible address supplied by the customer, subject always to non-excludable consumer protections.

II.6 Transfer of risk

For consumers, the risk of loss or damage ordinarily passes when the consumer, or a third party indicated by the consumer other than the carrier, physically receives the goods, unless mandatory law provides otherwise. For non-consumer transactions, risk may pass earlier to the extent permitted by the applicable contract and governing law.

II.7 Lost, delayed, misdelivered, or damaged parcels

If a parcel is lost, materially delayed, misdelivered, or arrives visibly damaged, the customer should notify Sanctum Deo without undue delay and provide reasonable supporting information so that carrier, insurance, and customer-service steps can be started. This operational procedure does not limit statutory consumer rights relating to delivery failure or lack of conformity.

II.8 Legal restrictions, sanctions, and shipping holds

Sanctum Deo may suspend, refuse, or cancel shipment where reasonably necessary to comply with sanctions law, export controls, anti-fraud obligations, customs restrictions, unsafe delivery circumstances, or other legal or compliance requirements. Where an order cannot lawfully be fulfilled, Sanctum Deo will act in accordance with applicable law regarding cancellation and reimbursement.