Part VI - Legal Notice & Governing Law and Dispute Resolution

This Part VI is drafted in accordance with Directive 2000/31/EC (E-Commerce Directive), Directive 2011/83/EU (Consumer Rights Directive), Directive 93/13/EEC (Unfair Terms Directive), Directive 2005/29/EC (Unfair Commercial Practices Directive), Directive 2013/11/EU (ADR Directive), Regulation (EC) No 593/2008 (Rome I), Regulation (EU) No 1215/2012 (Brussels I Recast), and the relevant mandatory provisions of Dutch private law and Dutch procedural law, as applicable.

VI.1 Legal notice and status of this consolidated document

This document functions as the consolidated policy framework for the Sanctum Deo website and webshop. It should be read together with the website disclosures, checkout statements, product-page information, order confirmations, and any other legally required pre-contractual or post-contractual notices that are properly presented to the customer.

VI.2 Hierarchy of provisions and subject-matter allocation

Part-specific rules prevail for their own subject matter. Part II governs shipment and delivery operations, Part III governs the operational return and refund process, Part IV governs personal-data processing, and Part V governs cookies and similar technologies. Part I applies generally to website use and contract formation. Part 0 supplies the core trader-identification data. This Part VI governs interpretation, legal notice, governing law, and dispute-resolution rules.

VI.3 Mandatory rights and interpretation

Nothing in this document excludes, waives, or limits any right or remedy that cannot lawfully be excluded, including statutory consumer rights, data-protection rights, transparency requirements, and any mandatory remedies arising under applicable law. This document must therefore be interpreted consistently with mandatory EU law, Dutch law where applicable, and any stricter local mandatory consumer-protection rules that apply in the customer’s jurisdiction.

VI.4 Governing law

Unless mandatory law requires otherwise, this document and any contractual or non-contractual dispute arising out of or in connection with the website or a sale through the webshop are governed by Dutch law.

Where the customer is a consumer residing outside the Netherlands, this choice of Dutch law does not deprive that consumer of the protection of mandatory provisions of the law of the country of the consumer’s habitual residence, or of any other stricter mandatory consumer-protection rules that apply under applicable law.

VI.5 Jurisdiction and consumer forum rights

Where mandatory law permits, disputes may be submitted to the competent courts of the Netherlands. However, nothing in this document requires a consumer to bring or defend proceedings only before the Dutch courts where mandatory jurisdiction rules grant the consumer the right to sue or be sued in the courts of the consumer’s own domicile or another protected forum.

VI.6 Complaints handling, ADR, and the end of the EU ODR platform

Before formal proceedings are started, the customer is encouraged to contact Sanctum Deo first so that the complaint can be reviewed and, where possible, resolved informally. Where applicable law requires information about ADR entities or procedures, Sanctum Deo will provide that information in the legally required manner. The former EU Online Dispute Resolution (ODR) platform has been discontinued and should not be presented as an active complaint channel.